Augusta Health

Augusta Health was using several vendors for bad debt collections and were not satisfied with the outcomes.  They questioned the effectiveness and value of the services being provided.  The organization decided to find a single, full-service collections vendor for the hospital and its physicians.  They were looking for an increased collections rate and a lower fee schedule through a fresh relationship.  

FirstPoint's Solution

FirstPoint Collection Resources was able to provide the value and service Augusta Health needed, addressing all their collection needs from a single perspective.  After only one year of service, cash collections at Augusta have dramatically increased and collection fees have significantly decreased.

What the client has to say:

“The reason for choosing FirstPoint over another agency boils down to the level of comfort felt from the very beginning.  FirstPoint has a strong presence in our region with a great reputation for friendly and reliable service without all the pressure.  As a Business Office Director, it is nice to have a vendor/client relationship that doesn’t keep you up at night.  I am comfortable knowing that my customers are being well taken care of and that FirstPoint is doing what is necessary to achieve my financial goals. The decision was an easy one.” 

Kathleen C. Hughes
Augusta Health
Director of Patient Accounting